Refund policy

Return and Refund Policy

30-Day Return Window

You may request a return within 30 days after receiving your order.

Return Eligibility

To be eligible for a return, the item must be unused, unopened, and in the same condition in which it was received, with its original packaging. You will also need your order number or other proof of purchase.

For hygiene and safety reasons, opened or used personal care and wellness products cannot be returned unless they arrived damaged, defective, or incorrect.

How to Request a Return

Before sending any item back, contact us at support@smartuzwellness.com with your order number and the reason for your return.

If your return is accepted, we will provide return instructions and the appropriate return address. Items sent back without prior authorization may not be accepted. Do not send returns to an address shown elsewhere on our website unless we specifically instruct you to do so.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of a return shipment.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at support@smartuzwellness.com with your order number and clear photos of the item and packaging. We will review the issue and work to provide an appropriate solution.

Non-Returnable Items

We cannot accept returns of:

- Opened or used personal care and wellness products
- Gift cards
- Items specifically marked as final sale
- Products that are returned without prior authorization

Contact us before requesting a return if you are unsure whether your item is eligible.

Exchanges

We do not process direct exchanges. The fastest option is to request a return for the original item and place a separate order for the replacement after the return is approved.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or has shipped.

Refunds

We will notify you after we receive and inspect your approved return. If the refund is approved, it will be issued to your original payment method within 10 business days.

Your bank or card issuer may need additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact us at support@smartuzwellness.com.

Contact

For return or refund questions, contact:

support@smartuzwellness.com